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As far as we're concerned, our business is all about Great Service! The RAD9 team strive to ensure that our customers are completely satisfied with our products and services. We have added some testimonials, comments and references from our regular customer feedback sessions below.
As with any Chartered Accounting business the performance of our investment in hardware and software is an absolute necessity. Since introducing RAD9 as our preferred IT support, I am proud to be able to report that we have not experienced any downtime. Their Helpdesk process is quick and effective – making them accessible at any time of the day or night. Even more important is that they deliver with a satisfaction guarantee. What more can a customer ask? RAD9 is an awesome organization to deal with as they make every effort to go the extra mile to make sure that our IT stays on track. I would recommend them to any business who are reliant on their IT!
Thanks to all your staff for the way in which they responded to our problem with our HP server power board fault on Friday, particularly Ian and Joel. Please could you pass on our thanks. The commitment and effort that your team gave in resolving the matter was tremendous and is much appreciated. It really was a case of going that extra mile, which speaks volumes about the high standards of customer service that RAD9 has. Dear Stuart and the team
New! Download the RAD9 Home & Leisure Case Study!! John Bishop - CEO
"We are a business highly focused to succeed. We don’t service cars. We don’t build our offices. But we depend upon superb companies to provide these services for us. We do have a comprehensive reliance on our computers. Our requirements are at the small end of the scale in terms of hardware etc, but when they are not working, it is a massive problem for us. We needed to find a service provider for this integral aspect of our success who would respond quickly and accurately to return us to making money.
Andrew Stone, Director Inoxcrom NZ
RAD9, as one of these key partners, has assisted us with first rate support in implementing some important changes in our programme of continuous improvement of our IT infrastructure, and in providing an incident response solution, as required. We have found the staff to be extremely professional, as well as friendly and supportive."
"We have recently commissioned RAD9 on two IT projects. In both cases RAD9 have responded with well researched responses. The first involved RAD9 recommending the use of a third party supplier which we are very satisfied with. At all times Stuart kept himself involved with this relationship and it has progressed extremely well - we are very happy with the supplier Stuart recommended. The second involved an in-depth analysis of "rented" software with a view to looking at ownership or development alternatives. Stuart's response was well researched and his recommendations very pragmatic, workable and cost effective. We have no hesitation in recommending RAD9 services to companies requiring IT solutions that work."
New Zealand Dairy Foods - September 2004 "I wanted to take this opportunity to pass on my thanks for your past efforts. .... You and others were called out on many occasions and displayed a rare commitment to helping us."
Peter Scott, Chief Information Office
www.nzdf.co.nz |
Case Study
 Download this case study and learn how Home & Leisure Group have 'turned the corner' on their IT problems. Click here to download Call RAD9 Now!
0800 RAD-911 (Auckland) 07 3395 4420 (Brisbane) Mon-Fri
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