RapidPack Support Plans

Get guaranteed response times, preferential service and discounted rates

To make it even easier to use RAD9 Computer Services, we have developed the RapidPack model of support packages. RapidPacks are ideal for SME businesses wanting professional computer support. RAD9 have supported businesses in New Zealand and Australia for over 6 years and our approach has been proven to help customers get the best service available whilst maintaining an affordable and forecasted cost structure.

What is a RapidPack?

A RapidPack is a package of pre-paid support hours that you purchase at a discounted rate. RapidPacks are purchased on a monthly recurring basis (e.g. 8 hours per month) and provide you with a standard budget for computer support services to use for onsite support, remote support, phone support and workshop repairs. RapidPacks are very similar to prepay mobile phone accounts except with us, your prepaid credits can be carried over to the next month!

How RapidPacks Work

Prepaid hours can be used for standard technical support within the current month and if unused, are credited into the following month. If you use up all of the Prepaid hours from your Rapid Pack, you can either purchase another pack (the new Rapid Pack’s hours can be split over the current month and the next month) or further support hours used will be charged at the slightly increased rate (see Additional Hours Rates below).

The Benefits of a RapidPack

By using a RapidPack, you can appropriately budget for your IT support and enjoy discounted rates for our services. RapidPack customers also enjoy special benefits outlined below;

• Guaranteed Rapid Response* time of 4 business hours (most calls dealt with immediately)
• Automatic Priority response over Ad-hoc customers
• Discounted ratios for after-hours and after-hours urgent support
• All Support Calls and Requests are logged to a managed helpdesk system and monitored
• Weekly Service Reporting giving you visibility of all current IT issues
• Automatic Priority response for workshop repairs

There is complete flexibility in RapidPacks that you choose to operate on and you are never tied into any contractual terms other than the standard 30 day period.

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